Resume
Web/UX/UI Design Debonair
Influence. Impress. Inspire. Ignite.
Nino Arbasetti
Web/UX/UI Designer
Professional Objective
Friendly, humble, responsible front-end UX/UI designer with talents in HTML5, CCS3, WordPress, Bootstrap and the UXD process, unifying 25+ years of customer-centered work experience with a practical, user-first skillset.
Education
University of Oregon
February 2021 – August 2021
UX/UI Design Certificate
UX/UI Design Certificate
The Art Institute
March 2014 – November 2018
BSc. in Web Design & Interactive Media
BSc. in Web Design & Interactive Media
College of Southern Nevada
March 1995 – August 2008
AA. in Interdisciplinary Studies
AA. in Interdisciplinary Studies
Honors & Certification
Kappa Pi International Art Honor Society
3.87 Cumulative Undergraduate GPA
COMPTia Project+ Certified
CIW Professional Certified
3.87 Cumulative Undergraduate GPA
COMPTia Project+ Certified
CIW Professional Certified
Soft Skills
Customer Service
Research & Planning
Creative Thinking
Interviewing
Storyboarding
Empathy Mapping
Style Guiding
Wireframing
Prototyping
Research & Planning
Creative Thinking
Interviewing
Storyboarding
Empathy Mapping
Style Guiding
Wireframing
Prototyping
Tools
Adobe CC
Microsoft Office
Google Workspace
Figma
Axure
GitHub
Bootstrap
WordPress
Microsoft Office
Google Workspace
Figma
Axure
GitHub
Bootstrap
WordPress
Projects
Department of Homeland Security Website Redesign
The DHS website offers visitors comprehensive information regarding citizenship, travel, cybersecurity, drug addiction prevention and other important materials.
Role: UX/UI Designer | Technologies Used: Figma, Adobe CC
Food Coma App
Potential local Portland, Oregon app connecting curious food connoisseurs to amazing food cart experiences.
Role: UX/UI Designer | Technologies Used: Figma, Adobe CC
Give a Sock Website Redesign
Local Eugene nonprofit redesign offering fellow town members basic living essentials and care packages.
Role: UX/UI Designer | Technologies Used: Figma, Adobe CC
Work Experience
Team Lead, RideSource (Team Size: 14)
Eugene, Oregon from 2022 - Present
Eugene, Oregon from 2022 - Present
Notable Agencies: Lane Transit District, Oregon Health Authority
- Reconcile time clocks for absences and missed punches.
- Review and authorize weekly payroll.
- Direct manager meetings with agents.
- Field call escalations requiring supervisor support.
- Coach agents on their strengths and areas of opportunity.
- Facilitate disciplines and awards.
- Interview potential new hires for open positions.
- Process voluntary and involuntary terminations.
- Oversee phone statistics to help agents meet goals and KPIs.
Client Care Representative, RideSource (Team Size: 100+)
Eugene, Oregon from 2014 – 2022
Eugene, Oregon from 2014 – 2022
Notable Agencies: Lane Transit District, Oregon Health Authority
- Average call center talk time goal of 3:30 met at 3:22 in 2021.
- Average call center hold time goal of 2:00 met at 1:47 in 2021.
- Average call center wrap time goal of 0:30 met at 0:34 in 2021.
- Call protocols and policy meticulously followed in 2021 by going over all required information with clients on 95% of calls.
- Evaluate benefit eligibility, and process denials and appeals.
- Institute and sustain accounts for ADA and NEMT members.
- Educate and advocate NEMT, SDSW, ADA or DD Work members.
- Consult and cooperate with the OHA, S&DS and CCO providers.
- Follow all Oregon Revised Statutes and federal laws.