A majority of users agree the current DHS website is cumbersome. Based on research, there is a definite need to refocus the importance of the main ideas found on the website so people like Marlen can accomplish things like traveling outside the United States. Making the website better equipped to meet user needs instead of highlighting less prominent DHS information will alleviate many problems. Choosing the primary actions people take with the site over just displaying departmental information will help people interact with the site in a more meaningful way. This will streamline a comprehensive website like the DHS.

User Insight Statement

To help clarify and develop a deeper understanding of the user persona, a user insight statement was developed to tell the story of Marlen. This included his underlying motivations and unmet needs which could lead to potential solutions relating to the current issues facing the DHS website.